FAQs

FAQ’s

For Families

What sets Nounou Neighbors apart from other sitter websites?

We personally interview, coach and train each sitter prior to them being approved to be featured on the website.

How much does it cost to access the website?

$9.99 a month or $99.99 a year plus a one-time registration fee of $29.99.  There is no contract or long-term commitment.  Your credit card on file will be billed monthly on the day of the month you registered if you are paying by the month, or on the day of your one year anniversary if you prepay for one year of access.

How do I find a sitter?

Once you have registered to access the website and completed your profile, simply create a post seeking a sitter.  You will specify the type of service needed, dates/times needed, and your location.  You will then be contacted by sitters who are interested in your job.  You can then simply view the sitter’s profile to see their location, age, experience, rates, reviews, etc.  You can then contact the potential sitters and work out the details.

How do I pay my sitter?

You will pay your sitter directly.  Nounou Neighbors does not charge any fees or percentages on what you pay your sitter.

Does Nounou Neighbors run background checks on the sitters?

Sitters that are ages 18 and over are criminally background checked in Johnson County, Kansas District Court and all county courts in Missouri.  Many of the sitters on Nounou Neighbors are minors.  Juvenile court records are generally not public records so any background check performed on minors would be unlikely to provide to any information. We also ensure that each sitter on our website has a profile picture and biography and we personally conduct a coaching and training session with each sitter.  We do encourage families to ask sitters for references and families are welcome to perform their own background checks if it gives them peace of mind.

For Sitters

How much does it cost to access the website?

Nothing.  There is no charge for sitters to access the website, register, and create a profile.

How much of my fee does Nounou Neighbors take?

Nothing.  You will be able to keep 100% of the payment you receive from your family.  There is absolutely no charge or fee for sitters to use Nounou Neighbors.

How do I find jobs on Nounou Neighbors?

Create an account and complete your profile.  After logging into Nounou Neighbors you will be able to view all job requests.  If you are interested in a job you will be able to view that family’s profile and then contact the family directly to apply for the job and discuss additional details.

How do I get paid?

You will be paid directly by the family based upon the agreed upon rate with the family and the time you worked.  Nounou Neighbors has no involvement in the payment process.